SlideProof User Manual – Troubleshooting

9.1 Check if SlideProof is installed
9.2 Check if SlideProof is loaded in PowerPoint
9.3 Check installed PowerPoint add-ins
9.4 Check PowerPoint Trust Center Settings
9.5 Check Trust Center Settings for Message Bar
9.6 Run the SlideProof Diagnostic Tool
9.7 Try to activate the add-in
9.8 Manual registration of the add-in (per user)


To ensure SlideProof is running correctly, please follow the instructions described on this page. If you have any questions please write to help@veodin.com or call +49 30 6098 6645 (Germany).

Pre-requisites

Please check your machine fulfills the following requirements:

 

9.1 Check if SlideProof is installed

Open Windows Control Panel and switch to installed software. Ensure Veodin SlideProof is listed as installed.

If it’s not installed,


SP_Troubleshooting_5

 

9.2 Check if SlideProof is loaded in PowerPoint

Start PowerPoint. Switch to the SlideProof Ribbon.

SlideProofRibbon
2.1 If SlideProof Buttons are visible but disabled or grayed out

 

9.3 Check installed PowerPoint add-ins

From the PowerPoint Options, check if Veodin SlideProof is listed under “Active Application Add-Ins”.

SP_Troubleshooting_2

If SlideProof is listed under “Inactive Application Add-ins” or “Disabled Application Add-ins”

If SlideProof caused a problem, PowerPoint might disable the Add-in. In that case:

 

Check the registry entries for PowerPoint

 

9.4 Check PowerPoint Trust Center Settings

  1. Ensure “Require Application Add-ins to be signed by Trusted Publisher” is not checked.
  2. Ensure “Disable all Application Add-ins (may…)” is not checked.

If any setting needs to be changed, a restart of PowerPoint is recommended.

SP_Troubleshooting_3

 

9.5 Check Trust Center Settings for Message Bar

  1. Ensure “Show the Message bar…” is chosen.

If any setting needs to be changed, a restart of PowerPoint is recommended.

SP_Troubleshooting_4

 

9.6 Run the SlideProof Diagnostic Tool

  1. Navigate to the installation folder of SlideProof
    1. per user installation: C:\users\USERNAME\AppData\Local\Veodin\SlideProof\3.x.x\
    2. per machine installation: C:\Program Files (x86)\Veodin\SlideProof\3.x.x
  2. Double click the file VeodinSlideProofDeploymentUtils.exe
  3. A ZIP file named VeodinSlideProofDiagnostics.zip will appear on your desktop
  4. Please send the file VeodinSlideProofDiagnostics.zip via email to help@veodin.com and request assistance

 

9.7 Try to activate the add-in

  1. PowerPoint > File > Options > Add-Ins > COM-Add-Ins > Go
  2. Enable SlideProof
  3. Check the Load Behavior:
    1. It should be “Load at Startup”
    2. If it’s “Not loaded. A runtime error occured during the loading of the COM Add-in. ” Check the Windows Event Viewer for more information
SP_Troubleshooting_9_7

9.8 Manual registration of the add-in (per user)

If you need to manually register the add-in:

  1. On the source machine:
    1. Zip all files from AppData\Local\Veodin\SlideProof
    2. Transfer to target machine
  2. On the target machine:
    1. Extract the files (preferably to AppData\Local\Veodin\SlideProof)
    2. Make sure to unblock all files via File properties > Unblock
    3. Run cmd as administrator
    4. Switch to [INSTALLDIR]\X.X\
    5. Run VeodinSlideProofDeploymentUtils.exe /Register “[INSTALLDIR]\X.X\VeodinSlideProof.dll” CurrentUser Shim

Contact us with any questions.

 

Appendix

Troubleshooting COM Add-In load failures
No Add-ins loaded due to group policy settings for Office 2013 programs

If SlideProof does not uninstall try: https://support.microsoft.com/en-us/kb/290301

Download SlideProof