SlideProof Troubleshooting

First Aid – Most common solution

Try to close PowerPoint and install SlideProof again, then disable all other add-ins if you can not find your issue in the knowledge base above. If you need any help, please call us at +49 30 6098 6645.

Technical Troubleshooting

9.1 Check if SlideProof is installed
9.2 Check if SlideProof is loaded in PowerPoint
9.3 Check installed PowerPoint add-ins
9.4 Check PowerPoint Trust Center Settings
9.5 Check Trust Center Settings for Message Bar
9.6 Run the SlideProof Diagnostic Tool
9.7 Try to activate the add-in
9.8 Manual registration of the add-in (per user)

To ensure SlideProof is running correctly, please follow the instructions described on this page.

If you have any questions please write to help@veodin.com or call +49 30 6098 6645 (Germany).

Pre-requisites

Please check your machine fulfills the following requirements:  

9.1 Re-install SlideProof

  1. Close PowerPoint
  2. Download and install SlideProof from http://dl.veodin.com/slideproof/VeodinSlideProof_Setup.msi
  3. Open Windows Control Panel and switch to installed software. Ensure Veodin SlideProof is listed as installed.
SP_Troubleshooting_5  

9.2 Check if SlideProof is loaded in PowerPoint

Start PowerPoint. Switch to the SlideProof Ribbon. SlideProofRibbon If SlideProof Buttons are visible but disabled or grayed out  

9.3 Check installed PowerPoint add-ins

From the PowerPoint Options, check if Veodin SlideProof is listed under “Active Application Add-Ins”. SP_Troubleshooting_2

9.3.1 Disable all other add-ins

.. Link or text of new article

9.3.2 If SlideProof is listed under “Inactive Application Add-ins” or “Disabled Application Add-ins”

If SlideProof caused a problem, PowerPoint might disable the Add-in.

Fix PowerPoint registry entries

  1. Close PowerPoint
    • Use the Task Manager > Details to ensure POWERPNT.exe is not running
  2. Download FixDisabledSlideProof.zip
  3. Extract all files to your desktop
  4. Double click the file that fits your PowerPoint version. For example when using PowerPoint 2013, start the file Re-Enable SlideProof PowerPoint 2013.reg

Check the registry entries for PowerPoint

 

9.4 Check PowerPoint Trust Center Settings

  1. Ensure “Require Application Add-ins to be signed by Trusted Publisher” is not checked.
  2. Ensure “Disable all Application Add-ins (may…)” is not checked.
If any setting needs to be changed, a restart of PowerPoint is recommended. SP_Troubleshooting_3  

9.5 Check Trust Center Settings for Message Bar

  1. Ensure “Show the Message bar…” is chosen.
If any setting needs to be changed, a restart of PowerPoint is recommended. SP_Troubleshooting_4  

9.6 Run the SlideProof Diagnostic Tool

  1. Navigate to the installation folder of SlideProof
    1. per user installation: C:\users\USERNAME\AppData\Local\Veodin\SlideProof\3.x.x\
    2. per machine installation: C:\Program Files (x86)\Veodin\SlideProof\3.x.x
  2. Double click the file VeodinSlideProofDeploymentUtils.exe
  3. A ZIP file named VeodinSlideProofDiagnostics.zip will appear on your desktop
  4. Please send the file VeodinSlideProofDiagnostics.zip via email to help@veodin.com and request assistance
 

9.7 Try to activate the add-in

  1. PowerPoint > File > Options > Add-Ins > COM-Add-Ins > Go
  2. Enable SlideProof
  3. Check the Load Behavior:
    1. It should be “Load at Startup”
    2. If it’s “Not loaded. A runtime error occured during the loading of the COM Add-in. ” Check the Windows Event Viewer for more information
SP_Troubleshooting_9_7

9.8 Manual registration of the add-in (per user)

If you need to manually register the add-in:
  1. On the source machine:
    1. Zip all files from AppData\Local\Veodin\SlideProof
    2. Transfer to target machine
  2. On the target machine:
    1. Extract the files (preferably to AppData\Local\Veodin\SlideProof)
    2. Make sure to unblock all files via File properties > Unblock
    3. Run cmd as administrator
    4. Switch to [INSTALLDIR]\X.X\
    5. Run VeodinSlideProofDeploymentUtils.exe /Register “[INSTALLDIR]\X.X\VeodinSlideProof.dll” CurrentUser Shim
Contact us with any questions.  

Appendix

Download SlideProof